REFUND & DIGITAL DOWNLOAD POLICY

Effective Date: 09/01/2026

1. DIGITAL PRODUCTS

Music sold through Sublime Vibes Records is delivered electronically.

Customers are responsible for having a compatible device, software, internet connection, and sufficient storage to receive and play purchased files.

2. DOWNLOAD DELIVERY

After successful payment, customers may receive access to their purchased music through the website, email, or another authorized digital-delivery method.

Customers should retain their purchase confirmation for their records.

3. DOWNLOAD PROBLEMS

If a purchased download is unavailable, corrupted, incomplete, or otherwise technically defective, contact:

support@sublimevibesrecords.com

Please provide:

  • Order information;
  • Track or album name;
  • Date of purchase;
  • Description of the problem; and
  • Any relevant error message.

We will make reasonable efforts to resolve legitimate technical problems.

4. REFUNDS

Because digital music is delivered electronically, purchases may generally be considered final once the digital product has been successfully delivered or downloaded, except where a refund is required by applicable law or otherwise approved by Sublime Vibes Records.

Nothing in this policy limits rights that cannot lawfully be waived.

5. TECHNICAL PROBLEMS

If the problem involves a defective or inaccessible file, Sublime Vibes Records may, at its discretion and where appropriate:

  • Restore download access;
  • Provide a replacement file;
  • Correct a technical problem; or
  • Issue an appropriate refund.

6. FRAUDULENT PURCHASES

Sublime Vibes Records may investigate suspected:

  • Fraudulent purchases;
  • Stolen payment methods;
  • Repeated chargebacks;
  • Unauthorized download sharing;
  • Download abuse;
  • Account abuse; or
  • Other misuse of the digital music store.

Where appropriate, we may restrict future purchases or downloads and pursue available remedies.

7. CHARGEBACKS

If you believe a transaction was made in error, contact us first:

support@sublimevibesrecords.com

We encourage customers to contact Sublime Vibes Records so that technical or billing issues can be resolved directly.

Nothing in this section limits rights available under applicable law.

8. POLICY CHANGES

Sublime Vibes Records may update this policy from time to time.

The policy applicable to a particular purchase will generally be the version presented at the time of purchase, subject to applicable law.